Cape Town | Paris | Valais | Florence | Santorini

Cape Town | Paris | Valais Florence | Santorini

Privacy Policy

Thank you for visiting White Lines Wedding Films. We are committed to protecting the privacy of your data. This policy explains what we collect and how we use your personal information. This policy may be amended as we introduce new features or when legal requirements change. We encourage you to review this policy regularly to stay informed of changes that might affect you.


1. Definitions

When we say “White Lines”, “we”, or “us”, we refer to White Lines Wedding Films. White Lines offers services including wedding film production, providing users with options to request estimates for our services through a feedback form on our website. When we say “Users”, we refer to visitors to our site or those interacting with our services. “Clients” are those who engage with us to potentially use our services.


2. What information do we collect?

  • Feedback Form Information: To provide you with estimates for our services and tailor our offerings to your needs, we collect the following information through our Feedback Form:
    • Full Name
    • Email Address
    • Location & Venue (as we film globally)
    • Coordination Team
    • Date of Wedding
    • Referral Source (e.g., friends, wedding planner, social media platforms like Instagram/Facebook, YouTube, magazines/blogs)
    • Message/Comments
  • Log Data: When you visit our website, our servers automatically record information (“log data”), including your IP address, browser type, and the pages you visited, along with the dates and times of your access.
  • Usage Data: We collect data about how you interact with our website, which helps us improve our service offerings and enhance user experience.
  • Information from Third Parties: We may receive information about you from third-party services that are integrated with our services, such as analytics providers. This information is collected in accordance with the authorization procedures of those services.

3. How do we collect your information?

  • Information You Provide: This includes information submitted through the Feedback Form on our website, used to contact you with estimates and to understand your service needs.
  • Automated Technologies: We collect certain information automatically through cookies and similar technologies when you visit our website. This includes details about your visits such as your IP addresses and activities on the site, which help us understand your preferences and improve your user experience. You can find more about our use of cookies in our Cookie Policy.

4. How do we use the information we collect?

  • To Provide Estimates and Services:  We use the information from the Feedback Form to provide you with personalized estimates and to understand your specific needs for our services. This enables us to offer you packages that align closely with your expectations for your wedding day.
  • To Improve Our Services: We analyze the information collected from all users to enhance our website functionality and service offerings.
  • Marketing and Customer Insights: Information about how you heard about us and other details you provide helps us refine our marketing strategies and reach out more effectively to potential clients.
  • For Communication: We may use your contact information to respond to your inquiries, update you about your service requests, and send you information that may be of interest related to your event.
  • Legal Compliance: We process your information to comply with legal obligations we face in the jurisdictions where we operate, including compliance with POPIA and data protection regulations in the USA, UK, and Europe.

5. How do we share the information we collect?

  • Third-party Service Providers: We share your information with third-party service providers who support the delivery of our services. This includes hosting, data analytics, and customer service providers. Information shared is limited to what is necessary for the service provision and is handled under strict confidentiality agreements.
  • Compliance with Law: We may disclose your information when legally required to do so by law enforcement or other government authorities in accordance with applicable law, or to protect the rights and safety of our company, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that deal. We will notify you of any such deal and outline your options regarding your information.

6. How do we protect the information we collect?

  • Security Measures: White Lines employs robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and physical access controls to our data centers. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
  • Employee Training: We train our employees on data protection best practices and require strict compliance with privacy policies and confidentiality agreements.

7. Data Retention

  • Retention Period: We retain personal information only for as long as necessary to provide you with your requested service, or to comply with our legal obligations, resolve disputes, and enforce our agreements. Information may be held for a longer period if necessary for analytical purposes or for enhancing customer service, but will be handled in accordance with applicable legal requirements.

8. International information transfer

  • Cross-border Data Transfers: Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than your country. Specifically, we comply with frameworks that are recognized as providing an adequate level of data protection according to EEA standards.

9. Your Rights

  • Access and Control: You have the right to access, correct, or delete your personal information maintained by White Lines. You can manage some of this information directly via our website. For additional requests, you can contact us directly at
  • Further Rights: Depending on your location, you may have additional rights such as data portability or to object to the processing of your data for specific purposes.

10. Contact Information

  • Inquiries and Requests: If you have any questions about this Privacy Policy or our data practices, or if you need to exercise any of your rights, please contact us at

Last updated: April 31, 2024